I mean, this isn't restoration hardware people! This is what just happened to me. High priced low quality!!!! Was nice not being bothered by pushy sales people. Monkey's paw notwithstanding, this place is the worst of the worst. This is the second time in a week that they have been here and I still don't have the furniture I bought. Period end of story.well 40 days later this mattress is killing my back every nite. He guy then went to get the table and gave us the boxes. Literally wanted to buy a piece of furniture from here, but couldn't because nobody asked if I needed help. The cons: Some problems with durability reported. The system is meant to defend against medium-range aerial threats, including ballistic and cruise missiles and drones. On Monday, I called and spoke to Greg. He was not empathetic or even polite to me. The couch legs had to be put on once I got home as expected. I guess without the sofa, my purchase was too low for free delivery. I needed to purchase a bed, mattress, and boxspring for my step son, but I was out of town. I heard one guy say that the store had it, but no one could find it. RUDE RUDE RUDE. Definitely not worth $1,200. I can't believe anyone would go here. Ms. Smith refuse to provide it for me. She offered to reimburse us for the rental to bring the furniture back, but not the other damn times we paid to rent because we were initially told to pick it up. Sectional doesn't even stay together. i will never, ever set foot in a store of theirs again. When they refunded the 100 dollars, they withheld the sales tax and only refunded me 94.77, which I chose not to talk to them about as the customer service had already proven to be non-existent. Signed the papers and agreed on delivery date. Value City Furniture Reviews: 2023 Product Guide - Slumber Search Were independently supported by our readers and we may earn a commission when you buy through our links. The staff is obviously paid by commission because they rush to you the second you walk in. They went above and beyond . 2. My issue was needing to have it delivered in 1-week. I hope they don't ever make another penny in that store. I did find the chair that I wanted, but the salesman was not particularly interested in helping me, sighed and did so begrudgingly, and at the end of the transaction, told me I could pick up my chair 2 days later at the Alum Creek distribution. The cons: Some complaints about durability. Nancy called with great news! Would have been 5/5 if it weren't for my moms couch and mattress ripping. Product shipment, payment, communication, billing, and any kind of service-related complaint about Value City Furniture can be filed via the specific Value City Furniture complaint section. Good prices. Last but not least, weve arrived at the bedroom section of this Value City Furniture review. store, led me to drive out to the Balwin Store there were few bumps along the way due to ordering issues, let's blame Covid epidemic for that, I must say that the Ballwin, MO. In Uman, a small city around 125 miles south of the capital Kyiv - and some 200 miles from the front line - two rockets hit three high-rise buildings, which included residential buildings and . #1 rated online furniture store, Wayfair. I had the worst experience with value city, and I refuse to ever shop there again. This place is great. We bought a dining table and chairs, on the day of the scheduled delivery, they called and said they were "out of stock", the last set was sold to someone else. Salutation: First Name: Last Name: Street Address: Zip Code: Get City/State! I didn't want to give either of them the sale so I left and am contemplating even buying online. Delivery charge is about $120 - even if you buy a cheaper piece of furniture (i.e. I told Tom it is not professional to do name calling and it is better to address customer issues instead of skittle the issues. K-State was also featured in The Princeton Review's "Best 388 Colleges for 2023," released last August, where it was ranked No. Slumber Search is supported by readers. Monday, no call at all. Don't buy your furniture at this place, they don't explain the entire small print only what they want you to know and if your too trusting as I guess I was in this situation and didn't read the actual small print bc I trusted my saleswoman then you will get screwed as I am. I purchased $1000 worth of furniture at this store. Value City Furniture Credit Card - SuperMoney I had removed the furniture and sit in an empty room. I told him to remove the side table and the mattress. I have been to the value city in Gurnee plenty of times. Also, I'll hire a lawyer because you don't want to cooperate, but I will not pay for a wardrobe that is not usable. To start the sales person lied to me stating the item was in stock and guaranteed my initial delivery date. 25 minutes go by, I call back and call back some more and no one was answering the phones. If you use one of these and buy something, Slumber Search may make a small amount of money. $4,000 plus spent and I wish I had read the reviews. The mangers there aren't good either. Big Lots was just a little cheaper..Again, Thanks again for doing me the favor by not helping me!! High APRs. Being raised Catholic, I naturally jumped to the conclusion that the bed breaking was totally my fault, prayed a rosary, and fell asleep. Value 4.0. He saved me $164 on shipping, he told me to just rent a truck for 19.99 for 72 min from home depot. THIS. 70. I know I will NEVER do business with them again Be WARNED! It has been 2yrs, and thus, far the one time I had an issue, the repairman showed up determined sloping defect, and replacement was made. They came out yesterday with a nice, new box spring. Anyway, they end up finding my stuff but let me tell you WHAT A HASSLE. This is not a great card for people who carry a balance. While I was there I also saw a bedroom set, and an entertainment center I liked. I'm irate that we were treated like we were lower than that man. Jeremy was our sales person and we had such a great experience with him, it was really low pressure, easy, and even fun. Half the furniture still hasnt arrived. They went above and beyond .Thank you so much. In the next section of this Value City Furniture review, well dive into the brands top-selling pieces for your home. I thought I could go in the front and just carry it out. We did not want to complete the sale as we were still shopping around. The delivery people came and as they were bringing up the bed set, they hit the wall and put a nice ding in the wall. The dual-power technology allows you to adjust the headrest and footrest to whichever position you desire. Looking for furniture in the clearance section as well as purchasing a new couch and then replacement cushions for that couch. Just your average run of the mill furniture store. We ended up having to rent another tuck to get it home, so an extra rental charge. Value City reclining furniture aims to make your downtime even more soothing and comfortable. No one told me that earlier. Lucky for me, I had a warranty and was able to get in touch with the store manager and explain my situation. Never shop at value city again. Helpful? So, I asked to speak to her boss and she said he is gone for the day and is off Sunday as well. when I called the store the lady made it seem like this is a problem they have all the time and that there is nothing that I can do about it like it was my fault. KMAN News Director and host of In . The furniture at Value City is just OK. Lovely. Well I go in and there are the SAME mattresses there that were there last Tuesday when I went back in and looked. After using it for 6 months, it looked like a 500-lb trucker lived on it. 35. Your email address will not be published. When it is noted by your technician that you all were the ones who messed up, just refund the stupid delivery charge. This brand offers a wide range of contemporary furniture at affordable rates. The new furniture would now be delivered in a week. Left the correct things and had to reschedule to replace the wrong pieces. Never shop here. We found a fun blue one and purchased it as well as a few kitchen chairs. 4. At Gurnee Mills we were walking around. I said we had to have the item on promised day, and the rude woman said, " I'm not making any promises." I would recommend anyone go elsewhere. Was told the manager would call me back 2 hours later, nothing, so I call back and they put me on hold for approximately 10 minutes but I eventually get ahold of the manager. Moda sectional from value city and I purchased it May 2017. I haven't had to order anything from them, so I can't comment to that. File a complaint. they refused telling me i had only . The latest complaint Warranty interpretation was resolved on Nov 26, 2014. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Shame on you minimum wage salesperson. i have an extended warrenty. Which now, she also stated they don't have credit application. Ok this guy looked like a user and he wants my personal information. Happy with my purchase and highly recommend shopping at Value CIty Furniture - either online or in person at their store. But everything went perfectly! After reading some of the horror stories of their delivery, I was expecting the worst. I was purchased furniture items from valucity furniture sterling height location at June 06th 2021, it was delivery date June 17th 2021 but till July 08th 2021 I didn't received this item from sterling height location, mohammed Alim was my sale agent he does not talk with me about delay delivery when i buy this items, this is bad customer services, horrible, nobody go to the shop for buy some, they are cheating with customer, they doesn't know how to customer services, I went to value city furniture shopping for a new mattress and I enjoyed the experience. I didn't want war. I emailed tons of emails and called a lot of times - no one doesn't care. Seriously, if you buy from VCF you are taking a huge risk. Now, only five months later, there are two (almost three now) spots on the couch where you sit and can feel the frame on your bottom. Value City Furniture, Inc. | Better Business Bureau Profile One of our friends even said the futon was more comfy than his BED! And it was the perfect fit! Strike one. Yes, it was the store's mistake and they Stand behind it.Robinson Center Values their Customers! With the Artemis Marble Server, you can transform your drab dining room into an area of elegance where you cant wait to entertain. They were also very kind and polite. My futon is still comfy and it's been a few years. Value City Furniture Reviews - Glassdoor Then I came back home and ordered a piece online for pick-up at the store. Few days later and again forgot hardware for the daybed. Wanted to be fair to them and update one last time. Princeton Review ranks K-State a "Best Value College" for 2023 I asked what I should do because the set always slides apart and she said just slide it back together every time. The customer service is meh, and the pick up area is kind of a mess. We use dedicated people and clever technology to safeguard our platform. The sale ended the day before but VC honored the Sale price which made me a very happy customer. I should send them the bills from my massage therapist. Never got a return call and after making 3 calls myself, a manager told me he couldn't do anything to help other than TRY to get me the display model. Only after couple of hours we found the screw up. Long story short, don't expect any customer service, don't expect your furniture on time, don't expect anything from them. I don't think I will be going back. She waited for quite a while and our furniture never showed up. "I am confident that the cooperation between . He refused. all Value City Furniture reviews worldwide (247 reviews) Claimed Profile. I would give this zero stars if I could. Value city is a good job Apr 7, 2023 - Front Desk Representative in Woodbridge, VA Recommend CEO Approval Business Outlook Pros Hourly pay was okay for the type of job I did and job was diversed Cons Managers had their favorite employees and treated them better and favored them Be the first to find this review helpful Helpful Share 3.0 We value your privacy. So, we went for it. The hotel offers - 40 comfortable rooms with individual design and 3 floors of splendid wellness facilities an area of more than 5 500 sq.M. Do not shop here! When it comes to complaints, there are some that had issues with delivery, durability, and customer service when things went wrong. I came in to shop for a mattress. They need to lower their delivery rates, maybe stop contracting the deliveries out if that is what they are really doing. Value City is a furniture retail chain that is found throughout the midwest, southern, and eastern states. She was very sweet and stayed with us until we had a delivery date. When delivered, one sectional was damaged, as was one ottoman. Your delivery service is terrible. I came in ready to buy a $3000 Ventura couch sectional in cash and was told that because they were running a special I was ineligible to have delivery waived. He did not accept that. Now, how are you going to confirm delivery less than 24 hours prior and then the day of delivery say part of the delivery is on back order, and for another 5 weeks!! Issue number two: while we were told to "look around; every other customer had a sales rep assist them" Issue number three: we walked around aimlessly for about thirty minutes clearly needing help because all of the price tags are confusing to read. Thankyou for your patience your drive, zeal and enthusiasm. As an extravagant touch, there are tinted mirrors on the glass tabletop. IKEA is better. He started name calling - petty stuff! If youre in the market for quality furniture at a decent price, then Value City Furniture is worth your buy. When I called I called corporate to complain and say what terrible service this has been. Ms Smith the Store Manager at this location is bad for business for Value City Furniture. Made a believer out of me! From the the time I set my foot on The Value City Furniture Store on route 40. The General Manager refunded me $60 of the $119. We let him know we were looking. Very friendly, knowledgable, and helpful. Walked in looking for a living room set. All the time, they said they needed to reach out to the vendor to check what they could do. UPDATE #2 = The store has worked with me to rectify all of my problems in a professional and customer friendly manner. Very strange place. My boyfriend was here at the time of delivery and noticed that we were missing a dresser and the bed support. I live here in Michigan and purchase my furniture from the Value City in Michigan. Also the guy never checked my order to see that only ordered 1 chair. Steve was extremely helpful in helping me pick out my sectional! This is not a joke! So of course I'm always a little skeptical on having people come to the house and fix things when my husband isn't home. I've had a customer service job ALL OF MY LIFE! I emailed tons of emails and called a lot of times - no one doesn't care. I live on the eastern shore so the only day they deliver over here are on Thursdays. Visit a VCF store near you today. One month after I got the furniture, September 2017 and March of 2018. Value City Furniture - Facebook I plan to contact corporate and continue leaving reviews until we get our money back for this couch. Talk about the entire house being furnished and equsite to taste. While Value City doesn't have explicit outlet stores, they do have clearance deals to choose from both online and in their various stores. The sales associates in the store allowed me to browse on my own without pestering me, and did not try to pressure me into making additional purchases when I was ready to check out. I saw it, loved it, and calculated that it would barely fit. Not very friendly in my opinion. Slow service. We sink so low we can barely stand up?? We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. Another layer of foam adds a soft plushy feel that molds to your bodys shape for ultimate pain alleviation. Maybe VCF is a good option for other types of furniture, but I wasn't wowed by the store and left empty-handed. I call again, get someone else who tells me they are "tearing the warehouse apart attempting to find my item and will call me on Friday (11/22) morning to schedule pickup. New furniture would arrive in two weeks. Jake assisted us with the purchase with friendliness and professionalism- an awesome shopping experience! Like all things you read on the Internet, understand there is no better judge than yourself. We even blew out our budget and didn't care because he was so knowledgeable and non-pressuring. Its location on this page may change next time you visit. However the apartment house I live has very narrow stairs and upon purchase I told BRUCE BARR I wouldn't even buy the couch unless they could lift the furniture through the very accessible sliding glass door on my 2nd floor it was flush to the wall so a truck could easily pull up and push the couch through. We purchased the couch and the warranty after being told by a salesman that is anything was wrong with the couch, VCF would fix it OR credit us the $$ toward a new/different purchase. Rude sales people need to check their attitude. Now they just keep ignoring me. Needless to say we left. Copy link. The warranty is NOT the issue here. The fact I appeared to be the only buying customer in the store should have been reason enough to sell me another piece. "I will make some calls and call you in the morning," says Johnathan. They also told me that these two broken parts MAYBE would be available in April, but they couldn't tell me this right away. See how it all works here. The brand operates in-person at its various locations across the US as well as online. GO TO Bob's furniture. The bed arrives, the delivery men are pleasant, they put everything together, I tip them, they leave. We enjoyed our experience with Value City. I will never buy furniture from this company again. I really hope you are happy with LYING to your customers just to get a purchase from me. Service 4.2. Another woman was there to get another table as the first one she got was broken upon deliverystrike 2when it was my turn a very creepy looking individual was there with scabs on his face and asking for my license. Value City Furniture has an average consumer rating of 2 stars from 108 reviews. Note, a five-year warranty is included with this mattress. About 2 or 3 years ago I purchased a chocolate sofa from Value City on Main street in Columbus, Ohio. I believe the Customer Rep was new (Erica). When they dropped off the furniture I immediately saw some of the damage and the delivery man refused to put it back on the truck because he was dressing his Sunday's best and he didn't want to get dirty I am assuming. We value your privacy. Prices are very good. Well shouldn't they show some alternatives? The fist guy I worked with Issac seemed like he was in some sort of rush. This ensemble comes with one table which measures 80 x 44 x 30, four dining chairs measuring 19 x 25 x 43, and two host chairs measuring 22 x 25 x 38. An item was ordered and scheduled for delivery. We've had issues with them from the time we placed our order. I did't say this to him of course. Really. THEIR CUSTOMER SERVICE IS HORRIBLE. Not only did Value City not call me to deliver my furniture but they treated me with such disrespect when I tried to inquire what was going on. We went to the customer service desk to make the changes to the order. Please keep up the good work. I don't know if my house was built on an ancient burial ground or if there's like, a monkey's paw in the attic or something, but when it comes to furniture delivery I'm convinced I'm cursed. I understand the response from VCF and very grateful they finally refunded our money, however; I feel that the company did not care about us as customers They were very difficult to deal with and the movers were not cooperative as well Both my wife and I had to miss work because of the issue on 06/05/and lost . I will definitely return here FIRST when I need new items. The customer service over the phone is HORRIBLE. The manager even had the nerve to tell me "your comfort isn't a guarantee". I will not be shopping at Value City again. Kansas City has been a tremendous host, this site is fantastic.". The customer service and communication practices of this specific store is extremely lacking. Customer service is a joke here. Overall, customers have good things to say about their experiences with Value City, but there are some complaints reported about delivery, perceived quality, and durability in some cases. I bought a bedroom set from here. The couch cushions are a decent price to get replaced and it does take awhile but that is expected. WTF. Well start sending you the news you need delivered straight to you. Key Takeaways. Can you believe this? The manager at the Howe Ave. Value City Furniture in Cuyahoga Falls Ohio, John **, went above and beyond to help us out. We were greeted at the door. So I recently went back up there and picked out a brand new couch and love seat. There job is sell furniture and part of that job includes delivering the correct pieces so I can use the furniture that I bought from them. I go into talk to my saleswoman who was off that day so I tested the other mattress' to see if anyone of them was to my liking, well needless to say none of them were so I was gonna call my saleswoman the next day she worked. It was delivered on time by two strong fellas who unloaded it and even set it up for me right where I wanted it. I stopped in to check on the options and prices for living room chairs now that I have more space at home after a recent move and can expand my furniture. Worst service in the history of man kind. We were going to simply ask for an exchange without a fuss, but the general manager refused to deliver a new item for free. On 11/13, I receive a call from VCF regarding they have one of my item in stock, at a different location in St Louis. My furniture was purchased in September and supposed to before Christmas. The delivery was were we ran into issues. The cons: Durability and comfort complaints for some. Go to Bob furniture the clearance. He also told me the delivery fee would have to be applied since I was canceling the sofa. Sent back. I called Customer Service at this store, and that's the whole reason for this 1 star review. I called VCF's corporate office to discuss this HORRIBLE customer service and the woman there told me she would e-mail everything to the regional manager. While some of their stuff may look nice, bear in mind that it might be months before you get your furniture and they will give you zero notice about any delays on their end, leaving you without any furniture or a backup plan. This is totally unacceptable and horrible customer service, but I was on the verge of tears so I took the joke of a refund and walked out with my wooden slat. Instead, he was very knowledgeable and helped me chose something within my budget (which I didn't have one but I'm 21yrs old and he didn't want to break my bank account) which I thought was very thoughtful and nice! For a great deal and excellent service go see Linda !! For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Your guests will be in awe of the glamorous ambiance this dining table set emits. He mumbled things I could not make out and never once smiled or acted at all happy to help. They are misleading customers. Our community is ready to answer. It was unnecessary and rude. Value city had to come replace the left sectional couch several times. Russian forces pushed back from some parts of Bakhmut What goes up must come down, and we must admit we found a few complaints regarding slow delivery and poor customer service experience. He didn't even give me a chance to let him know we had more time than just today. They also have a community of 122k followers on Instagram. Another customer reviewer from Consumer Affairs speaks highly of the brands pleasant customer service. I will take the laminate wood floor boards and destroy you. If I could give them a zero I would. Ukraine ammunition depot reportedly hit in wave of Russian missile Now, you've lost us as customers and hopefully anyone who reads this review will seriously think again before making a purchase here. Up ahead, this Value City Furniture review will go through the brands best sellers, customer reviews and ratings, shipping and return policies, and much more so you can decide if theyre worth your money. They will just piss you off badly!!! Now I feel equipped to walk in somewhere and say with certainty, "This is exactly what I'm looking for." Sara in Phoenix, AZ. The absolute worst customer service. Overall Rating: Recommended by: 33% of owners on GoodBed (based on 9 ratings + ).
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