Are the directory servers and domain controllers in different After you refresh group mapping, you will get below output. We noticed that only 5 to 6 logon events can be seen on 8 July. Refer to screenshot below. As now we can see many users login in and if the users IP are not known by the firewall it will show as unknown. We are not officially supported by Palo Alto Networks or any of its employees. By continuing to browse this site, you acknowledge the use of cookies. Palo Alto End user has found out PAN-OS 8.1 firewalls will be EOL on March 1, 2022. . This subreddit is for those that administer, support or want to learn more about Palo Alto Networks firewalls. We tried to reset the user id by using the following commands: >>debug user-id reset user-id-agent . We checked the permissions allowed to the user groups in the AD. because you dont have to update the rules whenever group membership https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClR1CAK&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail, Created On09/25/18 18:50 PM - Last Modified12/15/22 20:59 PM, show user user-id-agent config name, Use the scroll bar to view the latest logs, debug user-id reset user-id-agent. Initial Configuration Installation QoS Zone and DoS Protection Resolution In case a user to IP mapping is not populating correctly, refresh a user to IP mapping for a specific IP address with the help of following CLI command: > debug user-id refresh user-id ip <IP-Address> agent <User-ID Agent> owner: kalavi Attachments Other users also viewed: For more information, please see our By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. However, all are welcome to join and help each other on a journey to a more secure tomorrow. This document describes how to configure Group Mapping on a Palo Alto Networks firewall. Reddit and its partners use cookies and similar technologies to provide you with a better experience. For example, directory servers? However, all are welcome to join and help each other on a journey to a more secure tomorrow. 3. I also tried it from the CLI because I'm not totally sure what the article is asking me to do. Who tf knows? As per our discussion on call, I will research the case and come up with an action plan by Tomorrow's EOD. directory service (such as Active Directory or an LDAP-based service 3. Executing 'clear user-cache' for a Specific Captive Portal User IP I was getting usernames from all GlobalProtect users and some LAN users sometimes, but none of my wireless users ever. The issue can occur even after several days after the account has been added. from the Palo Alto Networks device: View all user mappings on the Palo Alto Thanks for joining the call and also for sharing the TSF file, 2) when the user accessing via LAN showing as Unknown and via GP working fine, 3) initially checked configuration looks fine to form me, 4) checked the user log and found nothing, 5) checked traffic user is passing via IP-based communication but the user is shown as unknown, 6) will check the configuration by using the TSF file in our lab and will reach you back with an update on Tuesday. Like on the domain controller? For Palo Alto Networks that support multiple virtual system, a drop-down list (Location) will be available to select from. Include or Exclude Subnetworks for User Mapping. We tried to reset the user id by using the following commands: >>debug user-id reset user-id-agent <userid/ all> >>debug user-id reset group-mapping. Use Group Mapping Post-Deployment Best Practices for User-ID To confirm connectivity to the LDAP server, use the show user group-mapping state all CLI command. Configure User Mapping Using the PAN-OS Integrated User-ID Agent. . 1. Any way to Manually Sync LDAP Group Mapping? - Palo Alto Networks Port Mapping - Palo Alto Networks Do you just want all the security events? At this point, there are various audit settings for Default Domain Controller Policy, Default Domain Policy, and a 3rd, custom Audit Account Logon Events policy. Is there any way to manually sync the LDAP Group Mapping/User Identification in Palo Alto? Retrieve User Mappings from a Terminal Server Using the PAN-OS XML API. The data can be retrieved through LDAP queries from the firewall (via agent-less User-ID) or by a User-ID Agent that is configured to proxy the firewall LDAP queries. The user will get listed as a group member. 2. Setup AD user system account with rights according to implementation guide for WMI integration, - followed https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClGGCA0, - tested WMI access using WBEMTEST tool (https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PLs2CAG), 2. Before using group mapping, configure a Primary Username for or multiple forests, you must create a group mapping configuration View all User-ID agents configured to send 2023 Palo Alto Networks, Inc. All rights reserved. Privacy Policy. If it's not what you had in mind or you need something more or different, you can direct me or we can jump on a screen share. *I never took a maintenance window for this. Below are three examples of its behavior: View the initial IP-user-mapping: Palo TAC advised me to find Event Viewer IDs 4624, 4634. 2. USB Flash Drive Support. To manually refresh the cache, run the, User-ID Best Practices for Syslog Monitoring, User-ID Best Practices for Redistribution, User-ID Best Practices for Dynamic User Groups. I spent 6 months on a TAC case to get Agentless User-ID to work for more than just GlobalProtect users. I'm working on the logs and I will update you by the end of this week. It provides connectivity to remote users and uses internal gateways to gather mappings for users on internal networks. such as OpenLDAP) and identify the topology for your directory servers. Configure how groups and users are retrieved from the LDAP directory by creating a new group mapping entry by navigating to the Device > User Identification > Group Mapping Settings tab and click 'Add'. Are all the AD's pingable? Then the second half of them would say Success removed, Failure removed. As per the error you mentioned, you can refer to the below kb article that explains the error. All the other users are showing unknow. The TL;DR of it all is that my Advanced Audit Policy Configuration was overriding the Local and/or Domain Audit Policies. Newly added active directory users do not appear on the firewall unless configuration changes are done to the User-ID agent and committed. 6/10/2022 1:34 PM - TAC case owner #4. 5. unused group to the Include List to prevent User-ID from retrieving As you have mentioned that the DCOM errors are not visible now after configuring WinRM-http. Use Group Mapping Post-Deployment Best Practices for User-ID, To confirm connectivity View all user mappings on the Palo Alto Networks device: > show user ip-user-mapping all Show user mappings filtered by a username string (if the string includes the domain name, use two backslashes before the username): > show user ip-user-mapping all | match <domain> \\ <username-string> Show user mappings for a specific IP address: > restart management server palo alto - diyalab.com If your show user ip-user-mapping all type AD shows no users at all, 3/25/2022 2:27 PM TAC case owner #2. 5/12/2022 6:47 AM Me, trying to learn the CLI on my own because my Consultant is busy and expensive. and have appropriate resource access, confirm that users that need LDAP Directory, use user attributes to create custom groups. Leave the include list blank if you want to include ALL groups, or select the groups to be included from the left column that should be mapped. After that, out of 4 Active Directories, two of them are showing 'connection timeout'. And then here's some notes I took right after getting the security logs to actually show logon events. As discussed one of my colleagues will join the session. This behavior seems to happen when testing the clear user-cache of a Captive Portal user to verify that user gets redirected to the Captive Portal page. mappings from the XML API, you would enter the following command: show log userid datasourcetype equal xml-api. WinRM is even running on the one that is saying Connection Refused. I may have to engage [Consultant] to give me a hand with this, but before I do can you tell me explicitly what you're looking for? How to Configure Group Mapping Settings - Palo Alto Networks It's only 68* users, which seems like way too few. This subreddit is for those that administer, support or want to learn more about Palo Alto Networks firewalls. The data can be retrieved through LDAP queries from the firewall (via agent-less User-ID) or by a User-ID Agent that is configured to proxy the firewall LDAP queries. The user-id process needs to be refreshed/reset. Does this also apply to agentless user-id? End Users are looking to override the WMI change . Is it possible for you to upload the event logs in the case note? 6/21/2022 9:28 AM Me, becoming slightly more proficient with the CLI because at this point my consultant has realized that TAC doesnt know what theyre doing and spending days or weeks finding a time that works for the 3 parties to meet is a waste of his time and my money. PDF Qualys Context Extended Detection and Response If you are using only custom groups from a directory, add an Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business . SSH Into the Device and run the following command. 1. The default update interval for user groups changes is 3600 seconds (1 hour). debug user-id refresh group-mapping all debug user-id . Ensure the group mapping configurations do not contain overlapping 1. Setup Agentless User Identification in GUI, 3. 5/18/2022 12:42 PM TAC case owner #4. I am going through the logs and discussing with my internal team. resarting the user-id process should solve this, but be aware that all info about the user will disapper and repopulated again. For deployments where your primary source for group mappings Take steps to ensure unique usernames I wanted to follow up on case# and get a status update. I have specified the username transformation with "Prefix NetBIOS name". To improve your experience when accessing content across our site, please add the domain to the allow list on your ad blocker application. We configure the firewall to use WinRM-http. Do you mean logon event? To clear the user cache: clear user-cache all; clear uid-gids-cache all; delete user-group-cache . Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs. AD service account used for User Identification setup tested for WMI rights using WBEMTEST tool. You mentioned, that the WMI connectivity between the users and the AD is good. User Identification. I've verified that the username/password is good on the service account and the account is not locked. TAC punts, telling me my PAN-OS is EOL, forces me to update to 10.1, murdering my CPU and commit times. User-ID is only displaying GlobalProtect users. In early March, the Customer Support Portal is introducing an improved "Get Help" journey. Default level is 'Info'. I've also verified that the Windows Firewall on the DC's are not blocking WMI, and that the WMI service is running. 6. 4. Change the Key Lifetime or Authentication Interval for IKEv2. I can upload the list if you'd like. Also make sure your windows firewall is allowing access. Device > User Identification > Group Mapping Settings Tab sections describe best practices for deploying group mapping for They also say to don't use the integrated agent if your user count is over 1000, or more than 10 DCs. I was looking around on the KB and tried some things in the CLI. in separate forests. To create a custom group that is not already available in your We went through 4 case owners and we basically had to start over with each of them. to the LDAP server, use the, To ensure that the firewall can match users to the correct policy We checked that all the GP user are able to see users. I guess I should always try that prior to asking for help because I know last time I asked for help that fixed a weird issue I was having (different office/firewall though). So I turned the former on, but didnt see any additional logon events in the security log. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Server Monitoring. https://live.paloaltonetworks.com/t5/customer-resources/support-pan-os-software-release-guidance/ta-p/258304. Manage Access to Monitored Servers. Please refer to the above-mentioned kb and let us know if you have any queries or concerns regarding this. Eventually I noticed that every time I would make a change to the Default Domain Policy that several Event ID 4719s would show up (and always an even number of them). users in the policy configuration, logs, and reports. Also, please check if you have given the below permission on the AD for the users. Cookie Notice A user may add a new group mapping or existing group mapping information in afirewall, which is working fine,but later itshows group mapping on the web interface of the firewall that includes a list not via CLI commands, "show user group name < group name >. Ensure that usernames and group attributes are unique for all From the Firewall's CLI enable debug on user-id agent: To view the logs, the following commands can be used as per the requirement: To clear the agent-log, use the following command: To view the user-ip mappings from the agent, run the following command: To refresh the user-ip mappings from the agent, run the following command: To reset (reconnect) the user-ip agent, run the following command: Toview the logs in useridd.log regarding agent-related issues. regions? If you have Universal Groups, create an LDAP server profile 7. (4 DCs, 4 220s total) I was running User-ID Agents on all 4 DCs. Yes the configuration is for both the agent and agentless user id. This helps ensure that users Accessing by CLI to my Palo Alto firewall, configuration mode, I saw debug user_id query failed packets sent back to my controller, so I run in enable mode command "debug user_id reset server . We could not find any logon events between 9 and 12 July. Determine the username attribute that you want to represent I am completely at a loss on how to make agentless User-ID work from my PA 850, running 9.1.8. User mapping not happening properly - LIVEcommunity Hoping someone here can provide me some troubleshooting steps to help figure out why one of our offices user-id to ip mapping is not working properly. with an LDAP server profile that connects the firewall to a domain 1. I can see on the firewall in monitor > user-id logs it shows correct logging, but in the threat logs nothing seems to be mapping so the policies are not working. Networks device: View the most recent addresses learned from For the LAN IP does it showing any username in the event logs. enable debug mode on the agent using the. We have a windows server setup for user-id agent. My main DC was only seeing one or two logon events per day and they were usually a machine, not a user (domain\workstation$, domain\server$, etc). policy-based access belong to the group assigned to the policy. Is the Service Routes managed by the management plane or by the dataplane management? mapped: View the configuration of a User-ID agent App Scope Threat Monitor Report. syslog senders and how many entries the User-ID agent successfully The Palo Alto Networks firewall can retrieve user-to-group mapping information from an LDAP server, such as, Active Directory or eDirectory. Run the following command to refresh group mappings. >debug user-id refresh group-mapping>. . I'm seeing the same thing on all 4 DC's. Anyway, I hope this helps prevent some other poor bastard from wasting their time and sanity with Palo TAC. Ensure that the primary 4. Because GlobalProtect requires users to authenticate with their credentials whenever there is a change in network connectivity, device posture . Configure User Mapping Using the PAN-OS Integrated User-ID Agent. These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole! If the above command does not list the user, run the additional two commands: >debug user-id reset group-mapping >. I was going through the logs and found that I missed mentioning a command. I get the following errors, showing it's not connected to my domain controller: Directory Servers:Name TYPE Host Vsys Status-----------------------------------------------------------------------------[AD Server FQDN] AD[AD Server FQDN] vsys1 Not connected[AD Server 2 FQDN] AD[AD Server 2 FQDN] vsys1 Not connected, 2021-04-26 10:56:46.639 -0500 Error: pan_user_id_win_get_error_status(pan_user_id_win.c:1275): WMIC message from server NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.661 -0500 Error: pan_user_id_win_wmic_log_query(pan_user_id_win.c:1590): log query for server failed: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.661 -0500 Error: pan_user_id_win_get_error_status(pan_user_id_win.c:1275): WMIC message from server: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.664 -0500 Error: pan_user_id_win_wmic_log_query(pan_user_id_win.c:1590): log query for server failed: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.664 -0500 Error: pan_user_id_win_get_error_status(pan_user_id_win.c:1275): WMIC message from server: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b. We have to take debugs log , can you please let me know your maintenance window, so that we can take the debug logs. I tried logging in and out of a machine in my office to try and track the logon events, but have not seen them show up. you have a single domain, you need only one group mapping configuration User ID to IP mapping stopped or intermittent, Scan this QR code to download the app now. membership rather than individual users simplifies administration Thank you! EDIT: I have resolved my issue adding this in case someone runs into the same issue I did. >debug user-id refresh group-mapping <all/group-mapping-name <group mapping profile> > If the above command does not list the user, run the additional two commands: >debug user-id reset group-mapping <all/group-mapping-name <group mapping profile> > Palo Alto Networks recommends GlobalProtect as a best practice solution for User-ID. Select the Device tab. Note: For a complete list of sources that Qualys Context XDR supports, on the Qualys Context XDR UI, navigate to Configuration > Data Collection > Catalog. We took the userid logs and the Tech Support File of the Firewall for further analysis. Some After 5 months I was ready to be as petty as I needed to be. 5/19/2022 5:43 PM TAC case owner #4 Not understanding the purpose of the TAC case. Plan User-ID Best Practices for Group Mapping Deployment. Tutorial: Azure AD SSO integration with Palo Alto Networks - Admin UI All of my searching for The NT Code above hasn't shown any results where someone was able to resolve the issue. If you do not have Universal Groups and you have multiple domains Palo Alto Networks Predefined Decryption Exclusions. . He was adding details on screens I didn't know existed. To verify which groups you can currently use in policy rules, use This guide focuses on the data mapping between Palo Alto Firewall fields and the Qualys data model. Palo Alto user-ID mapping troubleshooting WMI agentless - LinkedIn Arista NG Firewall vs. Palo Alto Networks Expedition | G2 All rights reserved. The user-id process needs to be refreshed/reset. Or maybe the weird guy we had rebuild our DC's after a ransomware attack did it? Scan this QR code to download the app now. Agentless User-ID showing Unknown users : r/paloaltonetworks - Reddit Check and Refresh Palo Alto User-ID Group Mapping Learn best practices for connecting to directory servers User Mapping - Palo Alto Networks 1. Follow commands below as a workaround. Microsoft Windows [Version 10.0.17763.3046]. Retrieve only the groups you will use in your, Evaluate how frequently groups change in your directories to user-based security policy rules, because this attribute identifies WMI to WinRM user-id mapping. Any way to Manually Sync LDAP Group Mapping? GUI shows all four domain controller in connected status, 4. 7/13/2022 7:22 AM This was where TAC started trying to leave pointless comments so that the case status would be Awaiting Customer Response while the ball was in their court. to the LDAP server profile for redundancy. a group that is also in a different group mapping configuration. use in security policy. many directory servers, data centers, and domain controllers are Basically, I'm an idiot lol. PAN-OS Web Interface Help. The output below indicates group mapping is not functional. The Audit Policy had "Success, Failure" set for "Audit logon events", but not for "Audit account logon events", so I set that to Success, Failure as well. Thank you uploading the requested output! In the SAML Identify Provider Server Profile Import window, do the following: a. and our We have the sync interval set to 4 hours, but there are times where would would like to sync manually. I was just looking at the logs of [DOMAIN_CONTROLLER] and it's been getting this DCOM error a dozen times per minute: The server-side authentication level policy does not allow the user DOMAIN\PAUSERID SID (S-1-5-21-2410054176-4189976347-2277943543-8605) from address 192.168.1.96 to activate DCOM server. Audit account logon events was not configured. Specify the Primary Username that identifies users in reports is an Active Directory server: If each user. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClVtCAK&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail, Created On09/25/18 19:20 PM - Last Modified07/29/19 17:51 PM, all/group-mapping-name . type of user mapping: For example, to view all user Prior to 8.0, turn on debugging in CLI debug user-id log-ip-user-mapping yes and then show the log show log userid User-ID Best Practices for GlobalProtect - Palo Alto Networks Yes, the command I shared previously was to set the management server from debug mode to info mode. Try installing the agent somewhere. This command will fetch the entire group mappings once again. Change), You are commenting using your Facebook account. I am setting up the Endpoint Context Server to send user-id and IP mapping to Palo Alto. zone is setup for user-id enabled, we have included subnets, nothing in the excluded subnets portion. After the reset also it did not work. User-ID Best Practices for Group Mapping - Palo Alto Networks Configure the Palo Alto Networks Terminal Server (TS) Agent for User Mapping. the, If you make changes to group mapping, refresh the cache manually. Please attach the ping responses to the case. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I will check that and let you know the update. The LIVEcommunity thanks you for your participation! As we checked now we are able to check all the users. App Scope Change Monitor Report. I expected those 3 GPOs to have conflicting settings that were shutting my audits down, but they were in agreement for the logon events that we need. ClearPass - Sending user mapping with domain prefix to Palo Alto | Security At this point we completed following steps: 1. You have migrated from a User-ID Agent to Agentless. Im assisting customer with migration from Agent to Agentless UserID. The button appears next to the replies on topics youve started. "From the firewall web interface, it may showthe group mapping includes a list, but from CLI commands, if you try to verify "show user group name < group name >," it will show as if the group name does not exist on the target vsys-1. usernames as alternative attributes. There were a handful of users too, maybe 25% of them, but not nearly enough, as I said, a couple/few per day. and group information is available for all domains and subdomains. What are your primary sources for group information? This article helped me track that down: Audit account logon events not working on Domain Controllers (microsoft.com). So I was turning them on and they were being shut back off one second later. We checked that you have configured Kerberos. It didn't really help though. Where are the domain controllers located in relation to your use the same base distinguished name (DN) or LDAP server. Logon and Logoff, respectively. And when I do see them, they're usually for machines, not users. based on preference data from user reviews. username, alternative username, and email attribute are unique for As discussed one of my colleagues will join the session. Yes I need logon event on the domain controller and the security events. Newly Added Active Directory Users do not Appear on the Firewall . Cookie Notice We joined the session and discussed the ongoing issue. A state of 'conn:idle' indicates the connected state. The key requirement is to have the user name with the Netbios domain suffix. The member who gave the solution and all future visitors to this topic will appreciate it!
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