If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded? If Celebrity should change the embarkation/disembarkation ports, will guests who have booked their air travel through Flights by Celebrity be rerouted at no additional cost? Book your next Norwegian cruise today! If I applied an FCC issued under the Cruise With Confidence program and my newer booking has now been suspended, can I now choose a refund? The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. More happens on the Edge. To be eligible for a Cruise with Confidence FCC, your request must be submitted no later than 48 hours prior to the scheduled departure time of your sailing. Your Future Cruise Credit may be used across multiple sailings if there is a remaining balance after its initial use. Note - these sailings are not eligible to receive FCC option. . Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. Book it List Event 75% off 2nd Guest + Savings, INFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. You might receive a Future Cruise Credit if a . Can I Transfer My Existing Cruise to a Brand-New Itinerary? Can you use your Future Cruise Credit (FCC) on an existing booking? For more cruise guides, tips and news, sign up for TPGs cruise newsletter. You must use the future cruise credit towards a future Holland America Line (HAL) cruise booking within 12 months from date of issue or it will be forfeited in its entirety. Guests with nonrefundable flights booked through Flights by Celebrity will automatically receive a refund. A list of exclusions will be provided. Instead of getting the amount refunded to your credit card, you may be issued a certificate you can use towards your next Celebrity sailing. When booking, youll enter the Certificate Code for each guest on the Guest Information page. Call us at 888-743-2735 if you need help finding the perfect cruise. Book your cruise without a deposit, and the value of your credit will be applied within 48 hours. The ultimate guide to how to pick a cruise line, Are drinks packages worth the price? Reservations that Lift & Shift after final payment date are subject to cancellation charges based on the original bookings cancelation policy. Thank you. If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, can I now choose a refund? Some cruise lines require you to use all of your FCC at once or forfeit the overage so, if you dont use it, you lose it. Also, will the taxes/fees and port expenses be refunded? You'll earn 15 elite night credits each calendar year, and receive automatic Gold elite status. Royal Caribbean will allow a one-time transfer of an FCC to someone else. The Pros and Cons of Future Cruise Credits - Cruise Radio To qualify for the new Cruise with Confidence policy, what is the last day to cancel? You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. If your original booking was cancelled due to participation in the Cruise With Confidence program, and you chose compensation in the form of 100% FCC, which was applied to a new sailing that has been cancelled as part of Global Suspension, you may not choose to receive a refund. Your Future Cruise Credit may be used across multiple sailings if there is a remaining balance after its initial use. Royal Caribbean Removes Book By Deadline for Future Cruise Credits Are you looking for an answer to the question: "How does a future cruise credit work?" We paid for my parents to sail in the Villa Suite with us and this sailing was cancelled in December 2020 due to covid. Terms & Conditions - The Celebrity Commitment Call us at 800-278-4737 if you need help finding the perfect cruise. Norwegian Cruise Line | Future Cruise Credit - CruisesOnly However, if these guests prefer to receive a 100% refund, as opposed to the 125% FCC, they have until provided deadline to request it. Has anyone had success getting their FCC transferred to someone else? I made my reservation using Casino Certificates. Find the right card for you. Announcing Our 2023 Cruisers' Choice Award Winners! 6x Marriott Bonvoy Points on each dollar of eligible purchases at hotels participating in the Marriott Bonvoy program. I thought I would receive just one FCC for the total amount I paid, not divided by 3. Your travel agent can also submit the request for you online by accessing the request form for travel agencies on www.Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. The amount of time that it takes to issue an FCC can vary and is heavily dependent upon the type of FCC, as well as the volume. However, FCCs cannot be used to obtain a refund. If the FCC has already been issued, you cannot revert back to a cash refund. If you choose to cancel without opting for a Cruise with Confidence FCC, the Celebrity Passages onboard credit will be forfeited. If you have any additional Casino Certificate questions, please submit them to bluechipclub@celebrity.com. What about hotel and transfers? The terms of the FCC offered to a contracted group may not be the same. Celebrity Cruises | Future Cruise Credit - United Cruises If the airline does not accommodate the use of the ticket value within 12 months of ticket issue date, you should contact Flights by Celebrity via email at choiceairsupervisors@rccl.com. Yes, all FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. It has a monetary amount associated with it, which can be used towards a new cruise booking. Do standard Final Payment timelines still apply? Can I use the Future Cruise Credit across multiple itineraries, or does it have to be used for a single booking? If I cancel, will I be credited for my pre-cruise purchases, such as beverage packages, shore excursions, and specialty dining? Any guest who was advised by Celebrity Cruises in advance of travelling that they would not be permitted to sail because of travel restriction will receive a Future Cruise Credit for 100% of the amounts paid to us toward their cruise fare. I'm hoping it all works out, but if not it's good to know it can be transferred! Royal Caribbean and Celebrity Cruises recently said their pandemic-era future cruise credits would never expire. The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. Has anyone had success getting their FCC transferred to someone else? I know some that got FCC for a cancelled cruise at the beginning of the Pandemic and it says non-transferable on it, perhaps this is not being enforced now? I know Celebrity has removed sail by dates for FCC but they really can't be cruising for quite some time so don't want to have FCC hanging out there, especially since they requested a refund and there is quite a bit of $$ involved as you can imagine. X\98I7'&_umi`6X $"IFY 3F RDHnA$ y RDJG8 V8BL wh endstream endobj startxref 0 %%EOF 125 0 obj <>stream Guests residing outside of North America with nonrefundable flights booked through Flights by Celebrity will need to have the terms of the ticket reviewed by the Flights by Celebrity booking office to determine if they are eligible for a refund. Receive 1 Free Night Award every year after your Card renewal month. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Marriott Bonvoy Business American Express Card, Southwest unveils stunning new Hawaii-themed aircraft, How to redeem Chase Ultimate Rewards points for maximum value, IHG Rewards Premier Business card review: The annual fee is justified. Certain hotels have resort fees. hbbd```b`` ,"%A$ A Future Cruise Credit (FCC) is simply a voucher for future cruise travel. The credit will be applied to the balance due within 48 hours. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. (Photo by Simon Colbing/EyeEm/Getty Images) You will be responsible for any additional charges, such as an increase in the air fare. Instead of getting the amount refunded to your credit card, you may be issued a certificate you can use towards your next Celebrity sailing. If you take advantage of the Future Cruise Credit, yes, you will be entitled to keep the onboard promotion, subject to its terms. This helps protect your airfare if booked via Flights by Celebrityeven if the airfare is non-refundable. No. Can FCC be transferred? - Celebrity Cruises - Cruise Critic Community If you booked flights independently with an airline or travel partner, youll need to contact them directly to inquire about a refund or contact your travel insurance provider. The credit will be applied to the balance due within 48 hours. All About Cruise Future Cruise Credits | Cruise.Blog You get more when you book with us instead of booking directly with the cruise line. Get our most popular amenitiesdrinks, Wi-Fi, and tipsprepackaged when you book All Included and save up to 45%. FCC may be transferred to another guest in an Individual or non-contracted Group booking. Please view our advertising policy page for more information. March 15, 2020 to April 10, 2020 sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically and the $200 cancellation charge will be waived. Why is it suggested to add CruiseCare at the time of booking? That's how they explained it to me, and arrived at $475 certificate. Future cruise credits typically have a specific dollar value assigned to them, usually based on the amount the passenger paid for the canceled cruise. Yes, we will allow a one-time transfer of a Cruise With Confidence FCC to be used for a 2022 sailing. FCC ISSUANCE: 1. Still waiting for taxes and port charges to be refunded to my Credit Card. (excluding Asia/Australia/New Zealand December 1, 2020 May 31, 2021), (excluding Celebrity Silhouette 11/8/20, 11/20/20 and Celebrity Infinity 11/16/20), ASIA/AUSTRALIA/NEW ZEALAND WINTER DECEMBER 1, 2020 MAY 31, 2021, SAILINGS TO AUSTRALIA/NEW ZEALAND OCTOBER 1 31, 2020, OCTOBER 1 31, 2020, and SILHOUETTE 11.8.20, 11.20.20 ANDINFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. Existing bookings and new bookings made May 6, 2020 through March 31, 2022, with departure dates through September 30, 2022 are eligible for the Best Price Guarantee. Deadline to request a transfer is May 4, 2022. Yes, as long as the refund hasnt been processed, we can change the compensation offer back to a Future Cruise Credit for the amount paid toward your cruise fare. This post contains references to products from one or more of our advertisers. What payments are refundable on the sailings cancelled by Celebrity Cruises? It provides reimbursement if guests are quarantined for coronavirus (COVID-19) while on the trip and unable to return home on the originally scheduled date. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Does Cruise with Confidence protect airfare? Carnival Cruise Line | Future Cruise Credit - United Cruises Norwegian Cruise Line | Future Cruise Credit - United Cruises For information regarding pre-cruise purchases made through My Cruise Planner on cancelled sailings, please refer to the FAQs under the heading PCP REFUND OPTIONS FOR SAILINGS CANCELLED UNDER GLOBAL SUSPENSION.. Couldnt just apply it over the phone. But, if we are not successful in getting the refund I was wondering if we can get the FCC transferred? Announcing Our 2023 Cruisers' Choice Award Winners! A line-by-line guide, The 5 most desirable cabin locations on any cruise ship, The 8 worst cabin locations on any cruise ship, A quick guide to the most popular cruise lines, 21 tips and tricks that will make your cruise go smoothly, 12 best cruises for people who never want to grow up, Do Not Sell or Share My Personal Information. These sailings are not eligible for FCC option. Yes. You can redeem any FCC by calling us! Still waiting for taxes and port charges to be refunded to my Credit Card. Carnival's Future Cruise Credit (FCC) is credit that you can use for your next Carnival cruise. DUC950, March 18, 2020 in Celebrity Cruises. PDF Top Tips & Insights to Assist With Future Cruise Credits Planning a cruise? (100% would mean that you get the full amount as a voucher, 200% would meand that you get a voucher worth double what you paid). Ships' Registry: Malta and Ecuador. Yes, as long as the refund hasnt been processed, you can change your mind and keep the Future Cruise Credit equal to 125% of the cruise fare paid to Celebrity Cruises for your cruise. Future Cruise Credits (FCCs) By How can I start the process for a full refund? Celebrity told him that he could transfer it to someone else but had to do it by a certain date. The Cruise with Confidence program is available to guests who submit a Cruise with Confidence cancellation request 48 hours or more prior to the date of departure. It also has an expiry date limiting it's value as well. Plus, earn an additional Free Night Award after you spend $60K in purchases on your Card in a calendar year. If our best price guarantee results in a decrease in the guests cruise fare before the Final Payment due date, the difference will be provided in a rate adjustment. For guests who opted to cancel their reservation and receive a Future Cruise Credit equal to 100% of the cruise fare they paid to Celebrity Cruises under our Cruise with Confidence" program, the same is true. celebrity fcc transferable I did it with Royal. Celebrity has extended the expiration date of previously issued FCCs issued as compensation from a suspended sailing or participation in the Cruise With Confidence program. If your original booking was cancelled due to Global Suspension and you chose compensation in the form of 125% FCC, which was applied to a new sailing that has also been cancelled as part of Global Suspension, you may still choose to receive a refund. Enjoy 75%off your second guests cruise fare and save up to an additional $1,600 perstateroom. In most cases, cruise lines do not allow FCCs to cover the cost of prepaid shore excursions and drink packages. If youre a resident of the UK or Ireland and booked directly with Celebrity Cruises, you will need to contact us at 0844 493 2043 or access the Global Suspension refund request form on our website in order for your refund request to be processed. You may request a change in the cruise price and offer up to 48 hours prior to the departure date. Hope that helps. A future cruise credit is a voucher good for a future cruise. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. Transferring FCC upon death : r/Cruise - Reddit Celebrity Cruises | Future Cruise Credit - BJ's Travel FCC Coupon Number (s): 98765432. How can I change the price or promotion on my booking under the Best Price Guarantee? If your sailing falls within the qualifying timeframe, you can submit your request to cancel your reservation and receive the Cruise with Confidence future cruise credit (FCC). Enjoy Complimentary Marriott Bonvoy Gold Elite Status with your Card. Stipulations for what you can apply toward your FCC vary by cruise line. You may not receive a refund for amounts paid with an FCC issued under the Cruise With Confidence program. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. On average, how long does it take to issue a Future Cruise Credit (FCC)? Then the going rate in other certificates is about 1/2 value. Which bookings are eligible for the Best Price Guarantee? Use the Cross or Check marks in the top toolbar to select your answers in the list boxes. Choose from a wide variety of Caribbean sailings aboard our award-winning fleet, including our revolutionary Edge Series ships. If you booked air through Flights by Celebrity with a refundable air option, Celebrity will handle changing your arrangements. Guests booked on Solstice or Millennium series ships may choose another ship in either series, guest booked on Edge series may choose any Edge, Solstice or Millennium series ship. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. You may want to ensure that your friend received the correct information, as I don't recall anyone posting that they have used an FCC in the manner you describe. The Celebrity Cruises credit card program is issued and administered by Bank of America, N.A. The guest must provide certification of the illness from a treating physician at the time the trip was interrupted. The FCC are then applied to that reservation. Kim Kardashian Doja Cat Iggy Azalea Anya Taylor-Joy Jamie Lee Curtis Natalie Portman Henry Cavill Millie Bobby Brown Tom Hiddleston Keanu Reeves. If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, what value will I receive in my new FCC? FCCs are transferable to family and friends, can be used partially and can be applied on more than one new booking. After March 31, guests will still receive the FCC, but will no longer qualify for the onboard credit. No, go to the New England/ Canada thread. The deadline to request a transfer is May 4, 2022. Carnival Cruise Line | Future Cruise Credit - Cruises.com Our points-obsessed staff uses a plethora of credit cards on a daily basis. There is no need to call to initiate the process. Modified Date: Feb 10, 2022. If I cancel a cruise using the Cruise with Confidence program, and Im issued a Future Cruise Credit, can I apply it to a holiday sailing? The only Relaxed Luxury resorts at sea, where you can wake up in a new place every day. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. Is FCC Transferable. Yes, we will allow a one-time transfer of a Cruise With Confidence FCC to be used for a 2021 sailing. Are Future Cruise Credits interchangeable between Royal Caribbean Groups cruise brands? The FCC holder has to call then they issued a new FCC to the recipient. . hZoSGW DGU!AHJ|IZh-&qd9EecTlUUr"UA**KVUTT*s2Q*chtCe? Ym. Retrieve the reservation for which you want to apply the cruise credit. Cruise lines have issued millions of future cruise credits to customers since the COVID-19 pandemic began in lieu of refunds for canceled sailings far more than at any other point in the history of cruising. Emails will be answered in the order received. Celebrity said That is true if you transfer the booking. Here, Crooks answers the most common questions about future cruise credits, known as FCCs, in industry parlance. Start completing the fillable fields and carefully type in required information. What sailings qualify for Cruise with Confidence? The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Responses may take 7 to 10 business days. Click here to reload the page in order to enable certain features. How are Non-Refundable Deposit bookings impacted by this policy update? For amounts paid above the FCC value you may choose to receive 125% FCC or request a refund. Anything purchased outside of Celebrity Cruises will need to be addressed directly with the property/operator. Who can I contact about this? Choose from a wide variety of Caribbean sailings aboard our award-winning fleet, including our revolutionary Edge Series ships. The original cruise fare price and promotion will be protected when selecting an alternative Caribbean sailing aboard Celebrity Summit departing between 9/16/21 and 10/30/21. Call us at 800-211-2039 if you need help finding the perfect cruise. Refer to the FAQ#1 above for full list of sailings cancelled by Celebrity. Instead of getting the amount refunded to your credit card, you may be issued a certificate you can use towards your next Royal Caribbean sailing. If I canceled prior to the US/Global suspension, can I now get the 125% FCC or the 100% refund? Canceled Sailings, Cruise With Confidence & More | Celebrity Cruises Guests who booked flights independently need to contact the air carriers directly for available options. Which sailings have been suspended by Celebrity Cruises due to the global suspension of operations? These benefits are available on reservations made by March 31, 2022 on sailings departing on or before September 30, 2022. The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. A refund form can be accessed at https://cancellation.celebritycruises.com/?brand=C&program=cancel for travel agents access Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. A future cruise credit (FCC) is a credit offered to cruise guests in lieu of a refund. Guests with a higher risk of severe illness may wish to consult with their doctor prior to booking or sailing with us. Once the FCC is transferred, then that person can use your FCC since it belongs to them going forward. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Is your future cruise credit about to expire? Check here so you don't We give you our exclusive bonus offers , plus all qualifying cruise line offers , plus all of the cruise line loyalty program benefits. If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. Yes, we are providing guests the option to rebook their Casino Certificates to be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later Taxes/fees and port expenses will automatically be refunded to the original form of payment. Celebrity's Future Cruise Credit (FCC) is credit that you can use for your next Celebrity cruise. However, FCCs cannot be used to obtain a refund. OBC is transferable only one (1) time to another eligible Azamara booking. We'll run a soft credit check to find special offers, but it wont affect your credit score. After applying the FCC to the full cost of your cruise, some cruise lines will take the remaining balance and use it toward prepaid gratuities on your reservation. Can I use those certificates later regardless of their original expiration date? I booked a cruise on board that has now been cancelled by Celebrity. Others will apply whatever amount you want to a booking and issue a new FCC for the balance. b) Were the taxes and fees included in the FCC or did you get a $ refund; if $ refund how long did that take to be credited to your CC?